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Re: Issue with symbols clearing out text

Thread Starter: DominoMaximo   Started: 02-03-2009 12:47 PM   Replies: 9
 Karamasoft Support Forums » General Discussions » UltimateEditor » Re: Issue with symbols clearing out text
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  03 Feb 2009, 12:47 PM
DominoMaximo is not online. Last active: 5/7/2009 10:46:01 AM DominoMaximo

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 Issue with symbols clearing out text
The problem is this when using the UltimateEditor symbols (picking from the list) it clears out any text you previously wrote. 

Why is this happening?

It is a hit and miss situation.

  
  03 Feb 2009, 5:45 PM
Karamasoft is not online. Last active: 9/2/2010 12:02:18 PM Karamasoft

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Re: Issue with symbols clearing out text
We couldn't reproduce this issue in our live demo at http://www.karamasoft.com/Samples.aspx?component=UltimateEditor. We tried with both IE7 and FF3.0.5. If you let us know the exact steps to reproduce the behavior, we can try it in our test environment.
  
  04 Feb 2009, 6:15 AM
DominoMaximo is not online. Last active: 5/7/2009 10:46:01 AM DominoMaximo

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Re: Issue with symbols clearing out text
We are using UltimateEditor 3.0 and IE 6.  Would this make a difference?

  
  04 Feb 2009, 7:17 AM
DominoMaximo is not online. Last active: 5/7/2009 10:46:01 AM DominoMaximo

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Re: Issue with symbols clearing out text
 DominoMaximo wrote:
We are using UltimateEditor 3.0 and IE 6.  Would this make a difference?


I noticed the difference was firefox 3.0.5 and IE 7.  Our customer has a requirement of using IE 6.  I used the following sample (http://www.karamasoft.com/Samples.aspx?component=UltimateEditor) with IE 6, firefox 3.0.5, and IE 7.

It reacts in the following ways with the following scenarios:

IE 6
Fail    Type 1 new word then symbol immediately afterward (with no space)
Pass   Type 1 new word...space then symbol

Fail     Type new sentence then symbol with no space
Pass    Type new sentence...space then symbol

IE 7
Fail    Type 1 new word then symbol with no space
Pass   Type 1 new word...space then symbol

Fail     Type new sentence then symbol with no space
Pass    Type new sentence...space then symbol

FireFox 3.0.5
Pass   Type 1 new word then symbol with no space
Pass   Type 1 new word...space then symbol

Pass   Type new sentence then symbol with no space
Pass    Type new sentence...space then symbol

Would we agree this problem occurs only with certain browsers?  The only place where we may disagree on is IE 7.  The same issue occurs in IE 6 as it does in IE 7.

The issue being it deletes the entire word or sentence or it ignores the symbol you would like to add and then you have to add it a 2nd time, that happens successfully.


  
  04 Feb 2009, 12:03 PM
DominoMaximo is not online. Last active: 5/7/2009 10:46:01 AM DominoMaximo

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Re: Issue with symbols clearing out text
To assist in troubleshooting this issue, it appears that if you have spell check set to on, then adding a symbol causes the issues I mentioned in thread.  When spell check is turned off, there is no problem with adding a symbol. 



  
  06 Feb 2009, 7:49 AM
DominoMaximo is not online. Last active: 5/7/2009 10:46:01 AM DominoMaximo

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Re: Issue with symbols clearing out text
 DominoMaximo wrote:
To assist in troubleshooting this issue, it appears that if you have spell check set to on, then adding a symbol causes the issues I mentioned in thread.  When spell check is turned off, there is no problem with adding a symbol. 


Firefox has its own spell checking and when the Karamasoft UltimateEditor is being used in the Firefox browser it appears that the spell as you type feature is automatically turned off and this karamasoft feature is not allowed to be used, thus allowing a symbol to be added without clearing out all the previous text you wrote.

In any version of IE the spell as you type feauture is turned on by defaut, thus clearing out all the previous text you wrote when adding a symbol.  When you turn off the spell as you type feature it allows you to add a symbol without clearing out all the previous text. 

This appears to be a bug when using symbols and the automatic spell check.  If you can please confirm this issue it would be greatly appreciated.  Our customer is looking forward to your response. 

Thank you once again!

  
  06 Feb 2009, 10:15 AM
Karamasoft is not online. Last active: 9/2/2010 12:02:18 PM Karamasoft

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Re: Issue with symbols clearing out text
We are currently working on this issue and will let you know as soon as we resolve it. Thanks for your patience.
  
  09 Feb 2009, 5:20 PM
Karamasoft is not online. Last active: 9/2/2010 12:02:18 PM Karamasoft

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Re: Issue with symbols clearing out text
We resolved this issue. You can download the latest build now.
  
  09 Feb 2009, 5:21 PM
Karamasoft is not online. Last active: 9/2/2010 12:02:18 PM Karamasoft

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Re: Issue with symbols clearing out text
Please download the latest build and follow the cleanup procedure at
  
  10 Feb 2009, 7:05 AM
DominoMaximo is not online. Last active: 5/7/2009 10:46:01 AM DominoMaximo

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Re: Issue with symbols clearing out text
 Karamasoft wrote:
Please download the latest build and follow the cleanup procedure at


Thank you so much for fixing the issue.  I see the cleanup procedures, but where do I download the latest build? 

Disregard the last question.

  
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