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Re: Menus don't dropdown for some users

Thread Starter: Influencefm   Started: 12-09-2013 11:57 AM   Replies: 2
 Karamasoft Support Forums » General Discussions » UltimateMenu » Re: Menus don't dropdown for some users
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  09 Dec 2013, 11:57 AM
Influencefm is not online. Last active: 12/10/2013 4:47:26 PM Influencefm

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Menus don't dropdown for some users
We are using the UltimateMenu 3.2. After moving to a new server some of our users are having problems with the menus not dropping down. This happens whether the user is in Internet Explorer or Firefox. It only happens for some users and there doesn't seem to be any consistency. One was on XP Pro with IE 8, another was on Windows 7 IE 11. It shows correctly for other users.

It was working fine on our previous server. We need to get this working. The web project is the same and the dll file is in the bin.

  
  09 Dec 2013, 5:28 PM
Karamasoft is not online. Last active: 11/10/2017 3:24:14 PM Karamasoft

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Re: Menus don't dropdown for some users
You need to be using the latest version (3.3) to receive support on this issue. In the meantime, you may want to check what's different on your new server.
  
  10 Dec 2013, 10:03 AM
Influencefm is not online. Last active: 12/10/2013 4:47:26 PM Influencefm

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Re: Menus don't dropdown for some users
We have tried using the trial of 3.3 and are having the same issue. We tried having the users go back to a different URL on the old server and they are having the same issue. So despite the timing it doesn't seem to be server related.

We have also had a user with this problem go to the samples on your site and they did not work.

  
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Karamasoft Support Forums » General Discussions » UltimateMenu » Re: Menus don't dropdown for some users

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