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Word count and character count issue in Firefox and Chrome

Thread Starter: krc   Started: 06-19-2012 2:36 PM   Replies: 9
 Karamasoft Support Forums » General Discussions » UltimateEditor » Word count and character count issue in Firefox and Chrome
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  19 Jun 2012, 2:36 PM
krc is not online. Last active: 6/25/2012 8:53:18 AM krc

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Word count and character count issue in Firefox and Chrome
Hi,

We are using Karmasoft Ultimate editor and we are having an issue with the word count and character count in Firefox and Chrome. If no text is present in the editor below were the word count, char count in different browsers.

IE:

Words: 0, Characters: 0

Firefox:

Words: 1, Characters: 2

Chrome:

Words: 2, Characters: 2

This issue is happening even in karmasoft website (http://www.karamasoft.com/Samples.aspx?component=UISuite >> go to UltimateEditor and click on "Max Counts" link).

Please, let me know the solution to this issue.

  
  19 Jun 2012, 10:10 PM
Karamasoft is not online. Last active: 5/8/2018 10:36:45 AM Karamasoft

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Re: Word count and character count issue in Firefox and Chrome
This issue is caused by the fact that Firefox and Chrome generates a default BR element to make the editor content area editable. We will look at this issue to see if there can be a workaround and will let you know if it can be resolved.
  
  21 Jun 2012, 9:22 PM
Karamasoft is not online. Last active: 5/8/2018 10:36:45 AM Karamasoft

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Re: Word count and character count issue in Firefox and Chrome
We fixed this issue but haven't built a new release yet. We will send you a patch shortly.
  
  22 Jun 2012, 6:46 AM
krc is not online. Last active: 6/25/2012 8:53:18 AM krc

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Re: Word count and character count issue in Firefox and Chrome
Thank you for sending the patch. It solves the issue in Firefox but not in Chrome.

In Chrome it was showing as Words: 2 (3 left), Characters: 2 (23 left), HTML Characters: 2 (48 left).

Please, let us know once it is fixed.

Thanks,
krc

  
  22 Jun 2012, 7:30 AM
krc is not online. Last active: 6/25/2012 8:53:18 AM krc

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Re: Word count and character count issue in Firefox and Chrome
Hi,

In Firefox initially it is showing as

Words: 0 (5 left), Characters: 0 (25 left), HTML Characters: 0 (50 left)

When a character is typed it is showing as below (Characters:4). It can be reproduced in Karamasoft website too.

Words: 1 (4 left), Characters: 4 (21 left), HTML Characters: 8 (42 left)

Please, let us know once the issue is fixed.

Thanks,
Krc.

  
  22 Jun 2012, 10:40 AM
Karamasoft is not online. Last active: 5/8/2018 10:36:45 AM Karamasoft

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Re: Word count and character count issue in Firefox and Chrome

We tested our live demo sample at http://www.karamasoft.com/Samples.aspx?component=UltimateEditor&sample=MaxCounts with the latest version of Chrome (19.0.1084.56 m) and it worked just fine. There are two things you can try.

1) If you don't have the latest version of Chrome, upgrading to the latest and test with it.

2) Clear your browser cache.


  
  25 Jun 2012, 8:52 AM
krc is not online. Last active: 6/25/2012 8:53:18 AM krc

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Re: Word count and character count issue in Firefox and Chrome

Issue in Chrome is resolved but

In Firefox/Chrome initially it is showing as

Words: 0 (5 left), Characters: 0 (25 left), HTML Characters: 0 (50 left)

When a character is typed it is showing as below (Characters:4). It can be reproduced in Karamasoft website too.

Firefox:

Words: 1 (4 left), Characters: 4 (21 left), HTML Characters: 8 (42 left)

Chrome:

Words: 2 (3 left), Characters: 4 (21 left), HTML Characters: 4 (46 left)

Please, let us know once the issue is fixed.

Thanks,
Krc.

  
  25 Jun 2012, 11:02 AM
Karamasoft is not online. Last active: 5/8/2018 10:36:45 AM Karamasoft

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Re: Word count and character count issue in Firefox and Chrome
We will look at the problem and will let you know when it is resolved.
  
  28 Jun 2012, 10:37 PM
Karamasoft is not online. Last active: 5/8/2018 10:36:45 AM Karamasoft

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Re: Word count and character count issue in Firefox and Chrome
We fixed this issue. We haven't released a new build yet and will let you know when it is ready to download on our website.
  
  06 Aug 2012, 9:46 AM
Karamasoft is not online. Last active: 5/8/2018 10:36:45 AM Karamasoft

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Posts 6,820
Re: Word count and character count issue in Firefox and Chrome
We released a new build that fixes this issue and it is now ready to download on our website.
  
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Karamasoft Support Forums » General Discussions » UltimateEditor » Word count and character count issue in Firefox and Chrome

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